Digital Experience

The Infrastructure is not the only important thing…

Understanding the end-user experience is an often neglected part of the overall service deployment process. The focus is always on the components and interconnection of the system itself. Organizations already leverage application performance monitoring (APM) and network performance monitoring and diagnostics (NPMD) to measure the performance of these systems.

While measuring the performance of the infrastructure is important, it does not provide any visibility into the actual user experience. Arch makes sure to focus on the totality of the digital experience and on the most important stakeholder, the user.